Back and Forth

Hi Designers!

I thought I’d share this with you as it’s so germane to how we talk about end users and the discount conversation. I recently received this from one of my favorite designer clients…..

Jody,

I was reading a “thread” posed as a question by a manufacturer about designer commissions. It was on LinkedIn. This is what one reader had to say. It is great and full of JodySpeak. Especially the last line.

I’d like to hear how everyone handles the client’s who ask “Do you get a discount?” in anticipation of you sharing it with them.

My answer to them is “Any proceeds I receive from trade discounts are what enable me to offer superior service to my clients without increasing my hourly design fees and project management fees. The funds are also used to support the growth of my business and the development of my employees. Does this sound acceptable to you?”

And here was my response……

“Do you get a discount?” is one question. “Do you get different pricing from what I get?” is another question, and may be what they are really asking, but it’s not the question that they DID ask.

The answer to the first question is No. You don’t get a discount. You have a different pricing structure that is to the trade and not retail. The answer to the second question is… “What has you ask?”

If you struggle with challenges like this, I can help you. Call me, email me, whatever. Just don’t keep repeating what you’re doing that doesn’t work.

Love,
Jody

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2 thoughts on “Back and Forth

  1. And this is the most powerful advice of all – to anyone – under any circumstances – from any business…

    “If you struggle with challenges like this, I can help you. Call me, email me, whatever. Just don’t keep repeating what you’re doing that doesn’t work.”

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