For everyone, everywhere
While it might be customary to complain about your local cable company, I had the pleasure of having a Comcast technician come to my house/office today.
My reason for calling was that CNN was pixelating and troubleshooting it myself and working with a technician over the phone proved unsuccessful.
After a couple of jokes about why CNN was the only channel doing this (and actually, ESPN was also not working, but who knew that???), Sean determined it was a loose connection and proceeded to investigate.
In the process, he found and fixed the culprit, and also replaced my cable box and my modem, rewired the system from outside and rebooted my system – and waited to see that everything worked.
I was so taken with the commitment to “as long as I am here…” to check everything and take care of whatever needed attention or was due for an upgrade in the near future. When I thanked him and tipped him, he said: “You don’t need to do that…you are already paying me”.
I did ask him, however, if his service was standard to the technicians or individual to him, to which he graciously replied, “I want you to get everything you need and I trust that others feel the same, but can’t be sure of that.”
We never know where our lessons are coming from, so keep your eyes open today.
Now, go sell something.