Creating the New Year For everyone. 2015 is here. A new year of possibilities to be created and acted upon! Several of my earlier posts asked: What do you want to create for yourself this year? How will you make … Continue reading
With 3 weeks left in the year, I am organizing myself for a new year of expansion and new challenges. Last week I met with Kate, my social media and marketing associate, and discussed what I want the New Year to bring and how we will do that. It also expanded her role as my collaborator, executor, ‘nudge’, and truth-teller. I am grateful for her partnership.
As you look to 2015, what do you want? At the end of next year, what do you want to have done, accomplished, eliminated, transformed? December is a wonderful month for this exploration. It’s often a slow retail month and a busy installation and delivery month, so we tend to focus on completing sales rather than writing new ones. And owners and sales managers begin new setting targets as the current target period comes to a close – having been exceeded, met, just missed or missed by a mile. I missed a few this year but I made many more than I missed. My goal sheet begins with my purpose, my core values, and what I can be counted on for, so that it informs what I focus on for the year. My goals include personal goals, financial goals (which include property owner), and business goals – as an owner, salesperson, creator, and speaker/coach. I am revisiting the goals I missed this year to see what happened: no real commitment to achievement? Insufficient strategy? Strategy not acted upon? Actions not well executed? The pattern I see is the lack of a sufficient strategy and inaction. The ones I acted upon I achieved. And those I didn’t achieve are back on for next year with new actions…plus a few goals that I was afraid to put on last year. I am also adding support for those I am revisiting, as I believe I need that in addition to my own actions and as part of my commitment to achieve them.
How will you construct your goals? Articulate your goals as RESULTS, and your plans as ACTIONS. S-M-A-R-T has always worked for me and for my clients. S=Specific…make them clear and unambiguous. M=measurable…be able to count them with a number or percentage. A=Attainable….make them challenging but achievable. R=Relevant….make goals matter to you. T=Time bound…put a ‘by when’ date on them. You don’t have to wait until the end of the year to achieve them! And consider quarterly plans of action to move them along. I keep mine in a frame in front of me on my desk and cross them off when I complete them…I LOVE to see those lines sliced through and fill the page! Good luck with yours. Start now to consider what you want and writing them down. If you need help, call me. 877-663-9663.
Cheers and love,
For anyone who deals with anyone else
Every time I hear this I cringe. My most current personal experience with this phrase was after something that was supposed to happen didn’t happen. It’s not really an apology. There is no “I’m so sorry for the inconvenience”. There is no palpable reaction from the salesperson that tells me that they know they blew it. There is no understanding of what it’s like on the other side – over here where I am as the customer waiting, wondering, and wanting to take action but not feeling ‘right’ to do that – and there is no indication of them wanting to understand and asking how to make it better.
This occurs to me as a new way of avoiding responsibility rather than taking it. And unless it’s accompanied by sincere ownership and understanding of what went wrong, with some options to correct the present and create a future that is different from the present and the past, it’s better to not even speak until those happen.
For now, just start with an authentic “I’m sorry”.
Thanks for listening.
Love, love, love,