10. Mobile sales make up 30% of all US eCommerce
Making website material mobile-friendly and having trained salespeople ready for web sales is crucial to your bottom line. If you’re not keeping up with the mobile and tablet movement, you will be left behind.
Consider getting a second line on your phone so that your customers can call you, or become facile with your tablet so that you can use it for sketching, web searching your competition, scheduling appointments, etc. If you aren’t living in the technology that is current today, the world will move beyond you and you won’t see it happening. Be up to date with the technology that your customers and prospects are using so that they see you as a ‘resource’ and not just a salesperson.
I listen to owners and managers who don’t want their salespeople to have their phones with them on the showroom floor…seriously??? Their phone is a computer, a camera, a calendar and can access mobile data. YOU need to live in this techno world and make it HOW you and your team do business. Check out what your competition is doing with their website and how hand-held technology is impacting the customer experience – GET to that level THIS year and go beyond it next year.