Making website material mobile-friendly and having trained salespeople ready for web sales is crucial to your bottom line. If you’re not keeping up with the mobile and tablet movement, you will be left behind.
Consider getting a second line on your phone so that your customers can call you, or become facile with your tablet so that you can use it for sketching, web searching your competition, scheduling appointments, etc. If you aren’t living in the technology that is current today, the world will move beyond you and you won’t see it happening. Be up to date with the technology that your customers and prospects are using so that they see you as a ‘resource’ and not just a salesperson.
I listen to owners and managers who don’t want their salespeople to have their phones with them on the showroom floor…seriously??? Their phone is a computer, a camera, a calendar and can access mobile data. YOU need to live in this techno world and make it HOW you and your team do business. Check out what your competition is doing with their website and how hand-held technology is impacting the customer experience – GET to that level THIS year and go beyond it next year.
7. 80% of sales need at least 5 follow-up calls after a meeting
As shown in sales enablement statistic #6, sales reps are giving up far too fast on potential clients. The majority of sales take time and continuous communication with the customer.
For Salespeople PLAN to do at least FIVE follow up calls with each prospect. Shift your thinking about this. Make each call a bit different and all of them compelling…with enthusiasm! And if you are scheduling appointments or closing as an outcome to the call or meeting, you don’t have to ‘chase’ prospects with phone calls. When CAN they close the sale? What are the obstacles? How are you discussing those obstacles? ASK more questions and don’t try to talk them into the sale, but rather use these opportunities to discuss objections and options to overcome them. The biggest take away here is to expect to make more follow up calls than you have been making so that you aren’t cultivating resentment and resistance on your side of the call, but rather an appreciation for the prospect’s buying process and working within that.
For Sales Managers
For this to happen, you need to PLAN to follow up on their follow up calls and plan on teaching them how to do this…and to manage their thinking about follow up and how many calls it takes to get the sale. Sometimes they need instruction, sometimes they need encouragement, sometimes they just need a push – know your team and their pitfalls regarding follow up calls so that you can manage to their resistance or experience. And BE the example for them to follow and share your successes when you have tenaciously followed up and got the sale so that you can create believers in them.
This is my third in this series of posts. I am taking apart and talking about a data set that HubSpot published in 2018 on Sales Enablement Statistics. These are great bits of information for salespeople and sales managers to know in order to impact the actions they take with prospects and with selling and coaching time. Over time, I will address all 20 points. I encourage you to share how they impact YOUR actions with your team or with your prospects.
3. 95% of buyers buy from someone who gave them content at each stage of the buying process
Some buyer’s journeys take longer than others do. Marketing content created for each stage of the buying process keeps buyers engaged no matter how long it takes. Buyers are more likely to stick with you if you show you are involved in the process, not just the sale.
It is as critical to know about your client and their buying process as it is to know about your product and services. Without that knowledge, you don’t know where they are in their decision making: early and getting a sense of what the outcomes can be and a sharper image of their problem; middle and in a place of comparison of options offered; end and in a place to make a decision. If you have content at each stage to keep the prospect engaged WITH YOU and set appointments along the way to tighten that process, you stand a better than average chance of getting the business. If you are a Dominant or Influencer (DISC), you will need to elevate your patience in this process – a skill you will benefit by developing – to go with your high level of results orientation. It’s worth it.
For Sales Managers
Know the steps in the buyer’s process so that you can anticipate what your prospective customers are experiencing and need and what your salespeople need from you and your marketing team at each step. Your salespeople will likely not be able to anticipate these steps, and might complain about lost sales and not really know why they lost it – but will complain about time and money, as they THINK that’s why they lost it. Use your CRM system to watch the sales/buying process and the ongoing contacts that occur so that you and your salespeople stay in touch and accurately project when new business will close – and for how much.