‘Decide Between’ versus ‘Choose Among’

Consider that the easiest process for the customer would be … Continue reading

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“I Want to Think About This”

If you find yourself hearing “I think I need to think about this….” more often that you’d like… Continue reading

Learning in Layers

For everyone, everywhere   As a coach and trainer, I find that educating adults happens in layers. And the more practice and integration of the material, the more mastery the learner gains. No surprise, right? When a learner tells me … Continue reading