We’re in the home stretch…and there is still time for MORE.

For Sales Professionals, everywhere The first third of the last quarter is coming to a close. You are either on track to make this month or you aren’t. Given that it’s the last quarter of the year, you don’t have … Continue reading

Shades and More…

Shades and more…..

For designers and decorators south of Boston and along the SouthCoast
I just spent the last 90 minutes and $217 (my designer cost) for 3 beautiful lamp shades. King Lamps 1 And I did that while sitting and having a cup of coffee as Danny, one of the owners of King’s Lamps and Shades, tried different harp sizes and shade styles as I enjoyed being waited on. 
His selections were outstanding…and as I am one who enters an establishment with a solid idea of what I am looking for, I had to relax and be open to what else was available.  I left there withKing Lamps 3 shades that I liked more than the originals; shades that I would not have selected if l had searched on my own.  Plus, I left 2 Baldwin Brass candlestick lamps there (that I bought yesterday at another New Bedford
fave: Acushnet River Antiques) to get new candle sleeves. They are black with gold liner shades and new finials. I had a BALL and it was such a great experience that I had to tell you about it so that YOU can experience it, too.
Kings’s has been in the same New Bedford location for over 50 years. They repair lamps, King Lamps 2sell lamps, make lamps and drill vases, and have a huge stock of glass, metal, paper, textile, as well as shades – and can also special order. They have antique lighting that is as lovely as I have seen anywhere. Since King’s doesn’t have a website yet (they are still working on it…but, who isn’t?) you would have to make the trip over to browse or bring your lamps for shades, repair, or to create a beautiful lamp from something wonderful that was originally designed for another purpose. And their prices are insanely good…and even better with our 15% discount!Kings lamps sign
Come and visit the SouthCoast! King’s is open Tuesday – Saturday 9-5. 580 Hathaway Road. 508-994-9784. Just off Exit 3 / Hathaway Road on Route 140. 
Now, go sell something !

Compare and Contrast

For service and sales professionals, everywhere.

I don’t often get manicures and pedicures…I prefer to do the latter myself while I am watching a movie, as I really don’t like the experience and environment of most nail salons. That said, when I travel, I often find time to get a pedicure in one of the local establishments.  I’m in San Francisco today, working the the Sloan Miyasato group this afternoon, and visited the hotel Spa (Intercontinental) this morning to have my feet made beautiful. My senses and powers of observation were heightened today because our topic tonight is creating the internal and external customer experience – what’s expected and how to deliver it.
I started by calling the Spa to inquire about a reservation and the price. They had time at 10:00 and I was told it would take about 50 minutes. I expected $50 and it was $65…not a big difference, but it’s still only a pedicure.
I arrived just before my appointment time and immediately noticed the fresh, lavender scent and the soft music. The spa was spa-manicurecool, the colors of pale blues and cream, glass tiles on the walls and natural bamboo on the floor. Amber at the desk called me by name, asked if I would like to change into a robe (I declined) and directed me to pick a color and to a place to sit.  The pedicurist, Tam, arrived and called me by name, and asked if there was anything special she should know about, which began a brief discussion about likes and avoids.  It was a time for me to meditate, to concentrate on my breathing and be conscious of the sensations and the quiet. This pedicure included a paraffin wrap (glorious) and Tam finished by fanning my feet to dry the polish. Yes, fanning. Amber checked me out, asked about the rest of my day and thanked me for staying in the hotel and for visiting the Spa.
Compare and contrast this setting and experience to most ‘Nails to Go-ish’, on every other corner in most major cities in America. For around $45 dollars you get a mani-pedi. There may be someone at the desk, but not likely, and someone will call out ‘pick your color!’ and you sit until called to a line of pedicure stations. Lots of chatter and clatter, music that is loud and competing with at least one television on a channel I have never seen anywhere else. I am asked to pay when I sit down and there is not much conversation, unless I am getting a manicure…which evokes a tsk, tsk about my cuticles. After the polish is applied, I am shuttled to the ultraviolet station to dry..and invariably scrape a nail and need a fix-up and more tsk, tsking.
No, they are not the same. Nor are they the same price. I never feel I have spent the money well at the cheaper salon…I am polished but agitated. Today, I am polished, relaxed, impressed and writing about this experience. It’s not about that money. It’s about how I feel during and after the money has been spent. And I feel good to get services from an establishment that honors it’s workers so that they are willing and able to deliver this lovely experience rather than the questionable conditions under which the other types of salons operate.
The takeaway – Excellence takes something to deliver and it has a price tag. When the customer complains about the money, it’s because the experience doesn’t add up to the price on the tag. 
Give it your best.
Now, go sell something.