For showroom sales teams everywhere. In the 30 plus years that I have been working as a sales trainer in the home furnishings / interior design industries, the question I get asked the most – by junior and senior salespeople is: … Continue reading →
For Everyone, Everywhere… I hope it’s been a good year for you. I hope that your revenues have increased, your business has improved, and your operating methods were enhanced and are running smoothly. I hope you challenged yourself beyond your … Continue reading →
It’s a lovely movie and song…and fodder for a perspective to bring to your work and your customers and clients.
Is not the same as like. You don’t have to and won’t like all of your customers, co-workers, employees or employer. Like has something to do with them and their personality, behavior, ethics…all sorts of things that contribute to them being likable and to your response to them. It’s always a good idea to consider that the people you like and don’t like has as much to do with you as it has to do with them.
Just think about that without reacting and defending…just for a moment. :)
Love is from your heart. It’s a place to operate from with everyone, especially those you don’t like or are drawn to, align with, in sync with. It’s especially helpful when the interaction gets a little sideways when it’s easy to react.
Merriam-Webster defines mercy as – kind or forgiving treatment of someone who could be treated harshly, kindness or help given to people who are in a very bad or desperate situation.
Everyone has something that they are struggling with, something that they don’t share with everyone and yet it informs their day and captures their thoughts and feelings. Some are better at managing particular challenges than others. And when people are making decisions that impact their income, their homes, their work lives, often without all of the skills or information to be confident and competent, they may not be operating from a powerful place.
Grant them mercy from your place of generous humanity.