Action plan

Dec 18, 2018 06:00am

By Verve Creative Solutions

Under #JodySays, Achieve, Action plan, Commitment, Excellence, Results, Retail, sales, Sales Coaches, Sales Managers, selling, showroom & Uncategorized

2 min read

Ask Questions vs. Just Answer Them

For sales professionals, everywhere.

When I roleplay/practice with salespeople and play the part of the salesperson as a way of demonstrating the behavior I want them to follow, I am very conscious of my intention and behavior in the interaction: I am focused on what they are saying, use voice and body match, listen deeply and reframe their words and recreate their emotion, and ask more questions in response to what they say. These are all teachable actions and they all require repeated practic…

“Helpful” is Not an Outcome

For sales professionals, everywhere

I had a great call today with the sales leadership of Interiors Home in PA. We have been working together for a couple of years and discussing how to break some habits and create new, more effective ones. One of the actions we were discussing I have mentioned Handshake

before: Sales managers interrupting sales/customer interactions on the sales floor to help the salesperson to overcome concerns and to help them to close the sale (or get the appointment).

Today we dis…

You Won’t Win Them All

For sales professionals, everywhere

And you don’t have to win them all.

You want to win them all, will do your best to win them all, and sometimes obstacles will arise that will prevent that from happening.

There is ALWAYS something to learn that can be improved, eliminated, or adjusted.

You want to engage so that THEY feel heard and fully expressed and so that YOU can accomplish something - the sale today or to forward the sale today.

And when you fail to produce a result, look to see if…

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Action plan

Ask Questions vs. Just Answer Them

“Helpful” is Not an Outcome

You Won’t Win Them All

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